
You may not even notice information design successes: touchscreens that are simple to use to buy or top up a travelcard; signage and icons that help you navigate around and within buildings, large sites and cities; logically-structured forms that are intuitive and easy to fill in; websites with good content and clear navigation.
You’re much more likely to notice information design failures: an interface that frustrates your efforts to find or record a television programme; buttons or links you miss on a web page; ‘small print’ you can't read or understand but have to 'accept' to continue a transaction; daft or counter-intuitive instructions in a user guide; 'help' that isn't helpful; badly-designed forms; too many options to sensibly compare mobile phone or utility tariffs.
Read about the work shared at our 2014 Information Design Conference: Mark Barratt's excellent piece The promise of information for Eye and Data Drive by Cerys Wilson for Grafik