Tom Lloyd founded PearsonLloyd with Luke Pearson in 1997. Their studio offers design knowledge and strategic thinking in industries with demanding spatial, ergonomic and social needs, such as healthcare, airlines, the workplace and the public realm. They explore the relationship between people, and the complex built environments they inhabit, to implement strategic change, delivering physical design solutions that combine innovation, pragmatism and elegance. Their work has received numerous awards and accolades, and their ideas continue to influence the design industry. In 2012 Tom and Luke were named in the top 50 designers ‘Shaping the Future’ by Fast-Co Magazine in New York.
Monday 7 April: Design for health and wellbeing
A Better A&E
‘A Better A&E' is a cost-effective design solution that improves both staff and patient experiences of A&E departments. The project was commissioned because one in ten NHS staff experiences violence at the hands of patients or their relatives every year, which is particularly prevalent in A&E. Rather than trying to contain the levels of violence and aggression, ‘A Better A&E' uses affordable, effective, easily implementable and retrofittable design solutions focused on improving the experience.
A multidisciplinary team, led by PearsonLloyd, created the solutions:
The Guidance Solution informs and guides patients through their time in the department using signage, leaflets and digital platforms. It is an information package that greets patients on arrival, answering their questions and ensuring they start the A&E experience positively. It is designed to be implemented throughout any A&E department and provides a platform to consistently communicate basic information to patients, such as: where they are? what happens next? and why are they waiting?
The People Solution works with old and new frontline staff to ensure the necessary support and facilities are available to understand, learn about and improve ways of handling violence and aggression, while maintaining high levels of compassion and empathy. This is achieved through communications training and reflective practice.
An extensive evaluation study assessed the impact of the designs on violence and aggression levels when installed at two trial sites and have been found to significantly improve the patient experience, reduce levels of hostility and non-violent aggression, and outweigh implementation costs by 3:1.