Dr Barbara Predan and Dr Petra Černe Oven are designers, teachers and authors of texts on service and information design, design theory and history, typography, and design policy. They have co-authored exhibitions, organised conferences and talks, established a collection of books on design (Zbirka 42) which they edit, and they both lecture on the theory and history of design at the Academy of Fine Arts and Design at the University of Ljubljana, Slovenia.
Monday 7 April: Crossing boundaries in information design
Session 4Presenting with Petra Černe Oven
“Designing an Agenda, or, How to Avoid Solving Problems That Aren't”: successful approach in supporting development of information and service design in a context of a small CE country
Our talk presents a project undertaken to introduce information and service design in Slovenia. We chose two areas of everyday life – healthcare and sustainable transport – and organised different actions in cooperation with partner institutions: a voluntary 7‑
month seminar; international symposia with invited foreign experts and local service providers as well as Slovenian policy makers; and workshops where designers, policy makers, service providers, users and other stakeholders from both areas worked on actual problems which we defined during the process.
We found the power to inspire concrete changes in linking information and service design. This was no accident but a result of the work process itself: both disciplines shared the methodology, which, although it can diverge in certain phases, often overlaps in many areas – one important intersection being the user. Our concern was to transcend theoretical lectures and search for the right problems. We had an ambitious goal: to realise at least one project. By now one service is already available on iTunes. We have also received funds for another project and started a pilot.
The important part of the project is also a book published with the goal of setting out a plan, devising a methodology and tools, and writing recommendations to policy makers. It can be also be read as a handbook on how and why we should tackle these two extraordinarily complex fields.